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FAQs

FAQs

Registration Details

The Campaign period is from 11 Sep 2023 (12:00) to 30 September 2023 (23:59) based on Hong Kong Time inclusively.

There is no age limit for this competition, but if you win the Top 3 prize under the age of 18, you must bring a guardian who is 18 years or older to receive the prize.

Yes, but if you win, you must claim the Top 3 prizes yourself or authorize someone else to claim it.

Yes, employees of MTR Corporation are eligible to participate in this event and have an equal chance of winning.

No, each email address can only be entered once.

No, each person can only submit one entry.

Competition Format

Joining the competition is a breeze! Just follow these simple steps to get started on the excitement:

1. Go to the campaign’s official website.

2. Click the “Join Now” button. You’ll be taken to a page where you can create your own AI image by describing the train and the avatar in English.

3. Once you’re done, click “Generate”. The system will then generate an AI image for you. If you are happy with the result, click “Submit Entry with This Image”.

4. Input your email and design concept (required), and optionally, your 10-digit MTR Mobile registration number. Click “Next” to continue.

5. Thoroughly review the accuracy of the provided information. Once certain, select “Confirm and Submit.” Following successful submission, your participation number will be exhibited on the screen, accompanied by a completion email sent to you.

 

Get ready to have fun and show off your creativity!

Please fill in a valid and contactable email address. If you successfully win the prize, we will contact you with this email address.

MTR Mobile Registered Users Special Award will be granted to the first 10,000 MTR Mobile Registered Users who successfully submit the Competition Entry.

Participants must enter a 10-digit MTR Mobile registration number in the designated field when participating, and each registration number will only be eligible for the award once.

All Campaign Entries will be assessed and evaluated based on criteria, encompassing,

 

40% Creativity & Originality
35% Theme Relevance
25% Aesthetics

 

A panel of judges appointed by MTR will conduct the assessment and evaluation for awarding prizes to selected Participants; and their decisions shall be final and binding. Campaign Entries will be anonymously reviewed to maintain impartiality.

Yes, you can submit the entry via tablet or smartphone.

No, we only accept entries submitted from the MTR Web3 website.

No, we only accept entries submitted from the MTR Web3 website.

After submitting your entry, a successful submission message will appear on the webpage, accompanied by your assigned participation number. Additionally, a confirmation email containing this participation number will be sent to the email address you registered with.

After submitting your entry, a successful submission message will appear on the webpage, accompanied by your assigned participation number. Additionally, a confirmation email containing this participation number will be sent to the email address you registered with.

No, no information can be changed after submission. Please make sure that the information you entered are correct before submitting your entry.

No, no information can be changed after submission. Please make sure that the information you entered are correct before submitting your entry.

Please make sure that the information you entered are correct before submitting your entry. No information can be changed after submission.

Prizes and Awards

The Campaign encompasses a range of prize categories. It includes four main awards namely (from the highest rank) the “Champion” (one winner), “1st Runner Up” (one winner), and “2nd Runner Up” (one winner) (collectively the “Top 3 Winners”), “Merit Awards” (fifty winners). The main awards will be decided based on the competition judging criteria. Additionally, there are two side awards, namely “Early Bird Participation Awards” (two hundred winners) and “MTR Mobile Registered Users Special Awards” (ten thousand winners). Early Bird Participation Awards will be granted to the first 200 Participants successfully submit the Competition Entry. MTR Mobile Registered Users Special Award will be granted to the first 10,000 MTR Mobile Registered Users who successfully submit the Competition Entry.

 

Each Participant is eligible to win one single prize in the four main awards. Participants may also have the chance to win the Early Bird Participation Award and MTR Mobile Registered Users Special Award if they meet the winning criteria.

The results will be announced on the Campaign website in mid-October 2023, and all winners will be informed via their registered emails regarding prize arrangement.

The Campaign encompasses a range of prize categories. It includes four main awards namely (from the highest rank) the “Champion” (one winner), “1st Runner Up” (one winner), and “2nd Runner Up” (one winner) (collectively the “Top 3 Winners”), “Merit Awards” (fifty winners). The main awards will be decided based on the competition judging criteria. Additionally, there are two side awards, namely “Early Bird Participation Awards” (two hundred winners) and “MTR Mobile Registered Users Special Awards” (ten thousand winners). Early Bird Participation Awards will be granted to the first 200 Participants successfully submit the Competition Entry. MTR Mobile Registered Users Special Award will be granted to the first 10,000 MTR Mobile Registered Users who successfully submit the Competition Entry.

 

Each Participant is eligible to win one single prize in the four main awards. Participants may also have the chance to win the Early Bird Participation Award and MTR Mobile Registered Users Special Award if they meet the winning criteria.

Prize Collection Procedures for the Top 3 Winners: The Top 3 Winners will be notified through the email address provided during the Campaign; and the winners must follow the steps provided in the email sent by MTR and provide information within the designated period as requested for claiming and arranging collection of their respective prizes. If the winner is not able to redeem the prize in person, please delegate to others to redeem by filling in the delegation form within the designated period. The winner or delegate agrees the photos and videos taken in redemption can be used for this promotional purpose in any channels and media by MTR without paying any monetary reward.

 

Prize Redemption for Merit and Early Bird Participation Awards: Winners of the Merit Award or Early Bird Participation Award will be furnished with a comprehensive email containing detailed instructions for redeeming their respective prizes. Winners are obliged to personally redeem their prizes by following the instructions outlined in the email.

 

Prize Fulfillment for MTR Mobile Registered Users Special Award: Winners of the MTR Mobile Registered Users Special Award will automatically receive the prize (i.e., 1000 MTR Points) in their registered MTR Mobile account on 6 October 2023.

 

Participants must ensure the accuracy and completeness of all information provided to MTR. MTR shall not bear any responsibility and liability and re-issuance or re-delivery of the prize will not be arranged arising from or in connection with any inaccurate or incomplete information provided by Participants.

 

In the event that a winner fails to respond or provide any information, as requested or fails or neglects to claim or collect the prize before the stipulated deadline set by MTR, his/her right to the prize shall then be forfeited. Late attempts to claim or collect the prize will not be entertained. Winners shall have no claim or objection for any form of compensation arising therefrom.

Others

The images generated by AI are for your personal use only and not for commercial use.

1. Launch the MTR Mobile app.

2. In the upper left corner of the screen, select the “”Profile”” button.

3. Once you’re on the profile page, you’ll find the 10-digits registration number at the top left.

To contact us, you can:
1. Create an enquiry ticket in MTR Web3 Discord Channel (https://discord.gg/mtrweb3).

2. WhatsApp: +852 5790 1283 (Working Hours: Monday to Friday, 9:00 AM to 6:00 PM, Excluding Public Holidays).